Customer Support & FAQs
Use the form below to send us an email and we will respond within 24 hours. If you need an immediate answer, our JOLT Customer Service team is just a click away, chat with us using the icon on the right hand side of the page.
How do I rent a power bank?
1.Sign in and set up your payment method.
2.Click ‘Rent Now’ and take the power bank from the slot with the blinking light.
3.After the pre-authorisation of $24+ is approved, the station will release the power bank.
4.Take the power bank.
How do I return a power bank?
1.Insert power bank into any available slot in the station.
2.Look for the “Return successful” message on the screen and/or your email receipt confirming the end of your rental.
How much does it cost to rent a power bank?
Renting a JOLT power bank costs only €2 for first hour and €6 for up to 24 hours.After this, you won’t be charged more than €6 per day and if you keep that up for 4 days , well…you can just keep the power bank for €24. Seems you need it.You won’t be charged more than £5 per day and if you keep that up for 48 hours, well…you can just keep the power bank for £20. Seems you need it!
Does the power bank come with the cable?
Yes, the JOLT power bank has 3 integrated cables, charging all types of devices.
Did you know?
Some quick tips on battery safety.
Taping – Located on the end of the power bank below the charging cords, the return terminal can be covered with a solid strip of non-conductive tape, such as duct tape, clear sticky tape or electrical tape to prevent the risk of sparking and fire.
Storage – Store used batteries in a clearly labelled glass container with a loosely fitted lid. A build up of pressure could result in explosions or further release of toxins.
Environment – Storing batteries in a cool, dry place, away from heat sources will prevent batteries from leaking, exploding or catching on fire prior to being recycled.
Child safety –To prevent serious bodily harm, all batteries, regardless of their status as “alive” or “dead”, should be kept away from children.
Sustainable recycling and disposal of battery banks.
Disposing lithium-ion batteries incorrectly without consideration and proper handling can be harmful to our environment, resulting in the steady release of toxins that is not only harmful to our planet, but also to human health.